Refund policy
【退款與退貨政策 | Refund & Return Policy】
感謝您選購峻清书画的作品。由於書畫作品屬於手工藝術原作，我們採取以下政策：
▌ 退款條件
- 若收到商品與描述嚴重不符（如作品尺寸、媒材與商品頁說明有明顯差異），請於收貨後 7 天內聯繫我們。
- 因書畫作品為原創藝術品，非品質問題恕不接受退換。
- 若商品於運送過程中損毀，請於收貨後 48 小時內拍照記錄並聯繫我們，我們將全力協助處理。
▌ 退款流程
- 聯繫我們：FB 私訊 或 WhatsApp +86 132 8514 7308
- 提供訂單編號與問題照片
- 我們將於 3 個工作日內回覆處理方案
▌ 注意事項
- 客製化或特別委製作品不接受退換
- 退貨運費由買家自行承擔（非品質問題）
如有任何疑問，歡迎隨時透過 WhatsApp 或 FB 私訊聯繫我們。
Thank you for purchasing from Jinqing Studio. As artworks are original handcrafted pieces, our policy is as follows:
▌ Refund Conditions
- If the item received significantly differs from the description (e.g. size or medium), please contact us within 7 days of receipt.
- As each piece is an original artwork, returns are not accepted unless there is a quality issue.
- If damaged during shipping, please document with photos within 48 hours of receipt and contact us immediately.
▌ Refund Process
- Contact us via FB message or WhatsApp +86 132 8514 7308
- Provide order number and photos of the issue
- We will respond within 3 business days
Contact: WhatsApp +86 132 8514 7308